Most stylists recommend 6 - 8 weeks between haircuts to maintain shape and health. If you're growing your hair out, you might stretch to 8 - 10 weeks. At Lume Hair & Skin in Manchester, we'll recommend the ideal timeline based on your specific cut and hair growth.

Bring any photos or references of styles you love, and be honest about how much time you spend styling at home. Your hair can be clean or unwashed - both work. We'll take care of the rest. If you have specific concerns (damage, texture issues), mention them during booking so we can allocate enough time.

Yes. Lume Hair & Skin in Manchester specialises in textured and curly hair cuts using specialist dry-cutting techniques that preserve natural curl pattern and movement. We recommend booking our Textured Cut service to ensure you get a stylist trained in these techniques.

After your cut, your stylist will show you exactly how to style it, what products to use and the best blow-dry technique for your hair type. We also provide written care notes and are happy to answer questions at your next appointment.

We require 24 hours' notice to cancel or reschedule appointments. If you need to cancel with less notice, a cancellation fee may apply. We understand life happens - just let us know as soon as possible at [phone] or [email].

Balayage is hand-painted freehand colour applied mainly to mid-lengths and ends, creating soft, graduated dimension with a natural grow-out. Highlights use foils to apply colour in uniform sections from root to tip, producing more defined, controlled streaks. Both are beautiful - balayage is our signature technique for a lived-in look.

One of the beauties of balayage is that it grows out gracefully. Most clients enjoy their balayage for 10 - 14 weeks before needing a refresh. At Lume Hair & Skin in Manchester, we recommend a gloss toning every 6 - 8 weeks to keep your colour vibrant between balayage applications.

Yes, but it requires expert care and realistic expectations. A dramatic lightening often takes multiple sessions to keep your hair healthy. During your consultation at Lume Hair & Skin in Manchester, our colour specialists will assess your hair and recommend the safest, most beautiful path forward - even if it means spacing appointments over a few weeks.

Colour does change your hair's structure, but when done expertly with quality products and proper aftercare, the damage is minimal. At Lume Hair & Skin in Manchester, we use professional-grade colour, prioritise your hair's health and recommend a targeted home care routine to keep colour vibrant and hair strong.

Use a colour-safe shampoo and conditioner, limit heat styling, and protect your hair from UV exposure (sun and chlorine fade colour quickly). At your appointment, we'll recommend specific products suited to your colour and hair type. We're also happy to discuss this at any time.

Most skin therapists recommend a facial every four to six weeks, which aligns with your skin's natural renewal cycle. At Lume Hair & Skin in Manchester, we'll assess your skin during your first visit and recommend a personalised frequency based on your skin type, concerns and budget.

Come with clean skin - no makeup, no moisturiser. Avoid intense workouts, sun exposure and new active skincare products for 24 hours before your appointment. If you have specific skin concerns (sensitivity, active breakouts, recent procedures), mention them during booking so we can adjust your treatment accordingly.

Absolutely. At Lume Hair & Skin in Manchester, we specialise in sensitive skin facials using gentle, calming protocols that skip harsh actives and focus on soothing, barrier-supporting treatments. Let us know about your sensitivities at booking so we can prepare.

Avoid direct sun, harsh products and heavy makeup for at least 12 hours after your facial. Your skin may feel slightly flushed or sensitive - this is normal and will calm. Your therapist will provide specific aftercare recommendations and suggest a home routine to support your results.

Yes - one of the unique benefits of Lume Hair & Skin in Manchester is that we offer both hair and skin services under one roof. Many clients book a cut or colour alongside a facial to make the most of their visit. Just let us know when booking so we can schedule appropriately.

Results vary by treatment type and your skin's starting point. Most clients see visible improvement after 4 - 6 consistent treatments spaced appropriately. Anti-ageing and pigmentation treatments typically show results gradually, while congestion protocols can show change faster. We'll give you a realistic timeline at your consultation.

Not if done expertly. At Lume Hair & Skin in Manchester, we adapt every advanced treatment for sensitivity - using gentler formulations, lower percentages of actives and shorter processing times. Tell us about your sensitivities at booking so we can prepare a customised protocol that delivers results without compromise.

Yes, but with strategy. We might recommend an advanced treatment every other week with a soothing facial in between to let your barrier recover. Your therapist will create a treatment schedule that maximises results without overstressing your skin.

Expect some mild redness or sensitivity for 24 - 48 hours - this is normal and shows your skin is responding. Avoid direct sun, harsh products and makeup for at least 24 hours. Your therapist will provide full aftercare instructions and recommend a specific home routine to support healing.

Professional advanced treatments use clinical-grade actives at higher percentages than over-the-counter products, combined with expert technique and live skin analysis. Your therapist can safely layer multiple actives and adjust intensity in real-time. At-home products are meant to support and maintain - professional treatments create the transformation.

You can book online through our booking form, call us at [phone] or email [email]. Online booking shows real-time availability. If you're a new client, we recommend a brief phone chat first so we can understand your needs and match you with the right stylist or therapist.

Haircut appointments are 60 - 90 minutes depending on your hair and the cut. Colour appointments are 90 minutes to 2+ hours depending on technique and length. Facials are 60 - 75 minutes. Advanced skin treatments are 75 minutes. We never rush - if your appointment needs more time, we take it.

We require 24 hours' notice to cancel or reschedule without penalty. Cancellations with less than 24 hours' notice may incur a cancellation fee of 50% of your appointment cost. We understand emergencies happen - just call us as soon as possible at [phone].

Yes. We offer gift certificates for any amount, redeemable toward any service. You can purchase them in-salon or by calling [phone]. They're perfect for referring friends and family - because the best recommendation is a trusted person you love telling you to try Lume.

We're open Monday to Friday 9 AM - 6 PM, Saturday 9 AM - 5 PM, and closed Sundays. Evening appointments are available on Thursdays and Fridays. We occasionally open by appointment on select Sundays - contact us to request if you need a non-standard time.

Most clients benefit from a cut every 6 - 8 weeks. If you're growing your hair out, you might stretch to 8 - 10 weeks. At Lume, your stylist will recommend the right interval for your specific cut, hair growth and goals. Some clients come more or less frequently depending on their lifestyle.

Balayage is hand-painted freehand colour applied mostly to mid-lengths and ends, creating soft, graduated dimension that grows out beautifully. Highlights use foils for more uniform, controlled sections from root to tip. Both are beautiful - balayage is our signature technique because the results feel natural and require less rigid maintenance.

Sometimes. If your hair has been damaged by over-processing, bleach or chemical treatments, we assess the damage during a consultation. We might recommend waiting, building hair health through treatments, or carefully cutting away the most damaged sections. We never pretend we can reverse severe damage - but we can minimise it and plan growth strategically.

We use professional-grade products - colour, shampoo, conditioner, styling tools - chosen for safety, effectiveness and longevity. We're happy to discuss product ingredients, sourcing and recommendations during your appointment. We never use products that compromise your hair's health for temporary cosmetic results.

Most skin therapists recommend a facial every four to six weeks, aligned with your skin's natural renewal cycle. At Lume, we'll recommend a personalised frequency based on your skin type, current concerns and goals during your first appointment. Some clients come monthly, others every 6 - 8 weeks.

Arrive with clean, makeup-free skin - no moisturiser, no sunscreen. Avoid intense workouts, sun exposure and new active skincare products for 24 hours before your appointment. If you have active breakouts, sensitivity or recent procedures, mention them during booking so we can customize your treatment.

Avoid direct sun, heavy makeup and harsh products for at least 12 hours. Your skin may feel flushed or slightly sensitive - this is normal and will calm. Your therapist will give you specific aftercare instructions and recommend products to support your results. We're always available to answer questions.

Yes. We specialise in sensitive skin treatments. Every facial and advanced treatment is customisable - we skip harsh actives, use gentle formulations and adapt techniques based on your skin's response. Tell us about your sensitivities at booking so we can prepare a bespoke protocol.

We recommend products based on your specific skin type and concerns, not brands we profit from. During your appointment, your therapist will suggest serums, moisturisers and actives to support your treatment and home routine. We're happy to discuss ingredients, adjustments and alternatives anytime.

Yes - that's one of the unique benefits of Lume. You can book a haircut or colour alongside a facial or skin treatment in a single visit. Many clients in Manchester use this to address hair and skin in one appointment. Just let us know when booking so we can schedule appropriately.

Yes. We offer treatment courses (book 3 or 6 facials together and save 10 - 15%), membership packages for regular clients, and gift certificates. We also reward client loyalty with priority booking and occasional special offers. Ask during your appointment or call [phone] to learn more.

We accept all major credit and debit cards, digital payments (Apple Pay, Google Pay) and cash. You can pay at your appointment or in advance when booking online. If you need alternative payment arrangements, call [phone] to discuss options.

We're located at [Street Address] in Manchester. Our salon has [accessibility features]. If you have specific accessibility needs, please contact us at [phone] or [email] before booking so we can ensure you're comfortable and well supported during your visit.

Yes, with our permission. Lume is designed to be a calm, focused space, so we ask that companions wait quietly or briefly step out during your treatment. For facials, we recommend coming alone so you can fully relax - but call [phone] if you'd like to discuss your specific situation.